Deposits & Cancellations

At the time of booking, you will be charged the first night as a deposit ­­­­(room rate + tax) to secure the reservation. Cancellations must be made 7 days before your check-in date for the deposit to be refunded.

Last minute cancellations (72 hours prior to check-in) will be charged the full cost of the reservation.

During the peak months of July and October and during High Holidays, the full cost of the reservation is non-refundable within 7 days of your check-in date. 

Early Departure:

If you are already checked-in and need to leave early we require 48 hour notice to be able to issue you a refund for the unused nights. Unfortunately, we cannot offer early departure refunds on the weekends or if you decide to depart due to rainy weather conditions.

Non-Refundable Discount:

We offer the option of making a non-refundable reservation and saving 5% off you entire stay!

Use promo code NONREF at check out and your discount will be added to your reservation within 24 hours and you will be sent a new confirmation email.(Not valid in July and October). Must be made 14 days before check-in.

Long lead cancellations; we can only issue credit card refunds within 120 days of the original charge. if you make a reservation several months in advance and cancel your reservation 120 days after making the initial deposit, your refund will be sent by check, as we will not be able to refund the credit card charge due to security purposes and fraud prevention.

Check In Instructions

 

Check-in is at 4pm.

Check-out is at 11am.

Our front desk is open and staffed from approximately 9:00am until 9:00 pm during our Spring-Fall seasons. Winter Hours may vary based on weather and occupancy. Our remote front desk is available 24 hours for emergencies.

We are pleased to offer guests the convenience of secure remote check-in 24 hours a day. Each guest room is equipped with a keyless door lock system that allows us to provide customized access for each guest.  We require a valid state ID and credit card on file for all reservations (no exceptions) in order to guarantee room access.

  

On the day of check-in you will receive an email that provides you with your room number and check-in instructions. If you arrive during our front desk hours, please stop by the front desk to validate your payment and ID. If you are checking in after hours, please stop by the front desk, the following day.

 

Pets

We are happy to welcome dogs to Hotel Cashiers.  There is a $30 nightly fee, per pet. No more than 2 dogs are allowed per room. We do not allow pets over 70 lbs and reserve the right to turn away pets we deem dangerous or too large. There will be an additional cleaning fee of $150 for any excessive damage to the room as determined exclusively by hotel manager.

We have several pet friendly rooms yet we cannot allow pets in the hotel that have not been pre-registered with us. Pets brought unannounced or into a non pet friendly room will automatically incur the pet damage fee of $150.

 

Pets may not be left alone in the room unattended at any time. Pets must be leashed at all times while on property and guests are responsible for cleaning up pet waste.

 

We reserve the right to ask guests to find alternative arrangements for the pet(s) if the pet is deemed to be disruptive to other guests or destructive to hotel property. if you have already checked in, your reservation will not be refunded. Pet fees are non-refundable.

Allergies: We understand not everyone is a dog person and we always try to maintain pet free rooms. We can guarantee a room has not had a pet in it for 30+ days, and that all of our rooms are thouroughly cleaned and sanitized after a pet has stayed in them. However, we cannot guarantee a room has NEVER had a pet in it.

Room Occupancy

Normal occupancy is (2) two people per room for king size deluxe rooms and (2) adults and two children for standard double room. Absolutely no more than 4 people per room. Additional fees may apply for exceeding normal occupancy.

 

We do not have cots or roll-away beds. 

NO SMOKING 

Our hotel is strictly a non-smoking property. We have a zero-tolerance policy and do not allow smoking or vaping of any kind, even medicinal in or near the exterior of any guest rooms. Any guests in violation of this policy be fined $300 fine and may be asked to find alternative accommodations.

 

Smoking is only permitted in our designated outdoor smoking areas.

Guest Conduct

We ask that our guests are respectful to one another and to our staff. 

 

Guest and employee safety is our top priority and we consider ourselves a safe place for all. We do not allow firearms or weapons of any kind on property under no condition.

 

We expect guests to keep noise to a respectful level at all times and to maintain quiet hours between 9:30 pm - 8:00 am. Guests that violate this policy may be asked to find alternative accommodations. 

Plumbing

As most mountain plumbing can be difficult at times, we ask our guests to be sensitive with the toilets. If needed, we have plungers in the vending room for after hours use. Please be aware that it can take up to 24 hours to get a plumber on site.

Vending Room

Our property features a laundry and vending machine building right in the center of the property and is accessible 24/7.  The building offers a coin operated washer and dryer, a soda vending machine, an ice machine, and microwaves.

We are not responsible for any damage caused to guest items while using the self-service laundry machines.

Our Vending room also has an "Amenities Closet" for your after hours needs and is stocked with extra towels, toilet paper, bath toiletries, coffees and wine openers! please call the front desk for details (for inhouse guests only).

The laundry machines are available for guests on weekdays after 5:30 pm only.

HOTEL CASHIERS

7 Slab Town Road, Cashiers, NC  28717

828-743-7706      

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