Deposits & Cancellations

At the time of reservation, we take a one night’s deposit ­­­­(room rate plus applicable taxes) to secure the booking. Your credit card will be charged for the remainder of your reservation upon check-in.

 

All reservations are fully refundable up to 72 hours prior to your check in date. If you need to make changes after you have already checked in, we will make adjustments based on our availability and occupancy.

Check-in is at 4pm.

Check-out is at 11am.

Our onsite front desk is open and staffed from 9:00am till 6:00 pm. Winter Hours may vary based on weather and occupancy.  Our remote front desk is available 24 hours for emergencies.

Long lead cancellations; we can only issue credit card refunds within 120 days of the original charge. if you make a reservation several months in advance and cancel your reservation 120 days after making the initial deposit, your refund will be sent by check, as we will not be able to refund the credit card charge due to security purposes and fraud prevention.

Check In Instructions

We are pleased to offer guests the convenience of secure remote check-in 24 hours a day. Each guest room is equipped with a keyless door lock system that allows us to provide customized access for each guest.  

 

We require a valid state ID and credit card on file for all reservations (no exceptions) in order to guarantee room access.

  

On the day of check-in you will receive an email that provides you with your room number and check-in instructions. If you arrive during our front desk hours, please stop by the front desk to validate your payment and ID. If you are checking in after hours, please stop by the front desk, the following day.

Pets

We are happy to welcome pets to Hotel Cashiers.  There is a $30 nightly fee, per pet. No more than 2 pets are allowed per room. We do not allow dogs over 75 lbs and reserve the right to turn away pets we deem dangerous or too large. There will be an additional cleaning fee of $150 for any excessive damage to the room as determined exclusively by hotel manager.

We have several pet friendly rooms. We also have pet free rooms for guests who have allergies, therefore we cannot allow pets in the hotel that have not been pre-registered with us. Pets brought unannounced or into a non pet friendly room will automatically incur the pet damage fee.

 

Pets may not be left alone in the room unattended at any time. Pets must be leashed at all times while on property and guests are responsible for cleaning up pet waste.

 

We reserve the right to ask guests to find alternative arrangements for the pet(s) if the pet is deemed to be disruptive to other guests or destructive to hotel property. if you have already checked in, your reservation will not be refunded. Pet fees are non-refundable.

 

Room Occupancy

Normal occupancy is (2) two people per room for king size deluxe rooms and (2) adults and two children for standard double room. Absolutely no more than 4 people per room (this includes children). Additional fees may apply for exceeding normal occupancy.

 

We do not have cots or roll-away beds. 

NO SMOKING 

Our hotel is strictly a non-smoking property. We have a zero-tolerance policy and do not allow smoking or vaping of any kind, even medicinal in or near the exterior of any guest rooms. Any guests in violation of this policy be fined $300 fine and may be asked to find alternative accommodations.

 

Smoking is only permitted in our designated outdoor smoking areas.

Guest Conduct

We ask that our guests are respectful to one another and to our staff. 

 

Guest and employee safety is our top priority and we consider ourselves a safe place for all. We do not allow firearms or weapons of any kind on property under no condition.

 

We expect guests to keep noise to a respectful level at all times and to maintain quiet hours between 9:30 pm - 8:00 am. Guests that violate this policy may be asked to find alternative accommodations. 

Plumbing

As most mountain plumbing can be difficult at times, we ask our guests to be sensitive with the toilets. If needed, we have plungers in the vending room for after hours use. Please be aware that it can take up to 24 hours to get a plumber on site.

Vending Room

Our property features a laundry and vending machine building right in the center of the property and is accessible 24/7.  The building offers a coin operated washer and dryer, a soda vending machine, an ice machine, and microwaves.

We are not responsible for any damage caused to guest items while using the self-service laundry machines.

Guest laundry is available on weekdays after 5:30 pm only.

HOTEL CASHIERS

7 Slab Town Road, Cashiers, NC  28717

828-743-7706      

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